Searching Sanitization Requests

Searching Sanitization Requests

You can search all the sanitization requests that are shown in the Explore Incidents page using the search bar. You can search by the following details:

This feature is useful for releasing a specific blocked files (see Releasing the Original Version of a Blocked Email). For example: An email that contains a file you are expecting has been blocked by Disarmer. As the recipient, you receive an email notification. The PDF file that is attached to the email message contains an item ID, such as the following:

24c5e7cf-b8f8-4f64-a945-39c1a157a896

To release the blocked file, copy and paste the item ID into the search bar and press Enter to display the file in the Explore Incident page. Select the file and click Release original.