You can release the original version of a file or a blocked email from the Incidents page.
These procedures should be performed by a system administrator, and only in special circumstances.
Releasing the Original Version of a Blocked File
If a file has been blocked, you can release it from the blob and send it to the OUT folder configured in Votiro Cloud for Web Downloads.
To enable the release of blocked files, you must first configure Votiro Cloud for Web Downloads.
To release a blocked file from the Incidents page, click Release Original.
The original file is sent to the OUT folder.
Releasing the Original Version of a Blocked Email
If an email has been blocked, you can release it from the blob and send it to one or more email recipients.
To enable the release of blocked files, you must first configure the following system settings:
n SMTP Server location
nSMTP Server port
nSMTP Server username
nSMTP Server passwords
For more information, see Configuring Settings.
|n||If the released file is of type EML, the original sender's email address appears in the email that contains the attachment.|
|n||If the released file is of another type, the email address of the user defined for the SMTP Server username setting appears as sender in the email that contains the attachment.|
To release a blocked email follow these steps:
|1.||On the Incidents page, tap an email file, then click icon to Release Original.|
The following dialog is displayed:
The dialog shows the same email addresses that were included in the original email, as well as their original designations: To, Cc, or Bcc.
|2.||Accept the email addresses that are displayed or delete one or more, as required. You cannot add email addresses.|
|3.||To send the email, click Release. The email is sent.|
To Release Multiple Emails:
|1.||On the Incidents page, check the box at the beginning of each row of an email. An email is identified as such when the Connector type is Email Connector.|
|2.||Click Bulk Release to send the emails.|
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