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Introduction

Ori Bargadda
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Introduction

The purpose of this Troubleshooting Playbook is to provide technical support for your implementation of Votiro Cloud.

The playbook is split into sections to help you identify the most likely stage the problem occurred, determine the source of the problem, and resolve it. The four sections relating to the stages of the implementation are:

n Verify Fallback State – this stage verifies the cluster could revert quickly in case of any issues with the deployment.
n Perform Connectivity Check between Nodes – this stage checks the connectivity between the Nodes, and that the disk speed is sufficient for the cluster operation.
n Check Cluster Health – this stage checks that the cluster was deployed successfully and that all cluster components are running as expected.
n License Creation - Problem Exporting License – this stage checks the license creation and file sanitization, ensuring the Test File feature is functioning correctly.

Should you require additional assistance troubleshooting your implementation, contact Votiro’s Support team by email at support@votiro.com.

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