Office365 Mail
Office365 High-level Workflow
Office365 Integration Limitations
| n | Office365 native integration does not update emails using an Apple native client (as opposed to Outlook for Mac/iPhone). |
| n | If you are using Microsoft Defender for Office 365 (previously known as Office 365 ATP), enabling Dynamic Delivery can cause missing attachments when using Votiro Cloud. Consider selecting the Monitor or Block option instead: |
Office365 Integration Procedure
| 1. | Enter the Management Console as the Admin of Office365 Mail and navigate to Cloud Connectors and Integrations > Office365 Mail. |
| 2. | Click on the Setup Office 365 Integration button. The Votiro product will be redirected to Microsoft user authentication. |
| 3. | Select your Admin account. |
| 4. | After authenticating with the selected Admin user, approve Votiro product permissions and click on Approve to complete the successful integration. |
| 5. | After successful integration, the Votiro Management console will display the Office365 Mail configuration screen. |
Office365 Configuration
The Office365 Mail page contains the following fields:
| 1 | Azure Tenant Id | The organization's Azure Tenant ID Note: This field cannot be changed. |
| 2 | Policy Name | Specify a policy for the Office 365 connector to work with. Select the Default Policy policy if you have not created an alternative policy to use. |
| 3 | Channel Name | Specify the name of your channel. The channel name appears on the Incidents page as the name of a connector. |
| 4 | Monitored Users | The left column will contain all users under the Azure tenant account. To authorize specific users to be able to sanitize files, select the users from the left column and click Add. To deny sanitization authorization to specific users, select the users from the right column and click Remove. To add/remove all/no users, click the All/None buttons in the respective column. |
| 5 | Monitored Groups | The left column will contain all groups under the Azure tenant account. To authorize specific groups to be able to sanitize files, select the groups from the left column and click Add. To deny sanitization authorization to specific groups, select the groups from the right column and click Remove.
If a group is enabled/disabled for sanitization, all the group users are enabled/disabled even if the group users were not enabled/disabled in the Monitored Users field.
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| 1. | Select a Policy Name from the given options. You can define a new policy from the Policies tab. In the example above, the Policy Name is "Office 365 Policy". |
| 2. | Type a Channel Name. In the example above, the Channel Name is "Office 365". |
| 3. | When finished making changes, click on Save Changes. |
Office 365 Behavior when using the Votiro Office 365 App
| 1. | When sending email with attachments to the protected users/groups, the attachments will be sent to the Votiro Cloud engine for sanitization. |
| 2. | While the attachments are undergoing sanitization by Votiro Cloud, the recipient’s mailbox attachment will be replaced with an InProcess_<filename> attachment: |
| 3. | After the attached file completes the sanitization processing, the results are displayed. |
| a. | If the attachment was sanitized successfully, the sanitized file will be displayed in the mailbox: |
| b. | If the attachment was blocked, a blocked PDF file will replace the original attachment. |
| 4. | The sanitization rate is a maximum of 6900 emails per hour. |
Note: There may be a delay before the client receives the sanitized attachment or blocked PDF, due to:
1 In Office 365, Votiro receives the email at the same time the client gets it.
2 Then we sanitize the file and replace the file (on the Microsoft Office 365 server).
3 Once the client "refreshes" the attachment, they will get the sanitized version or blocked file.
4 Till then, it all depends on the client, and we have no control over it (some clients will go to the server on every click, some will do it periodically).
5 For some clients, it will take a while until the client will re-query the server and get the blocked PDF.
Office 365 App Behavior for Password Protected Files
| 1. | If the user receives an email with an attached password protected file, the attached file will be replaced with a password protected blocked PDF. |
| 2. | To release a password protected file that was blocked: |
| a. | In the blocked PDF, click on I have a password. The password protected portal is displayed: |
| b. | Enter the file's password and click on Release to Office 365. Votiro displays the message: |
| c. | The attachment will be replaced with the sanitized password protected file: |
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