Local Users - SaaS
This feature enables the customer to add, delete and manage local users who can access the Management dashboard. The feature is relevant for SaaS customers only.
The feature has the following capabilities:
|n||The created users can log in to the Management dashboard and perform actions based on the assigned user role.|
|n||Up to 20 local users per tenant are supported.|
|n||AWS forgot password flow is not supported.|
To get to the Local Users page, from the navigation pane on the left, click Settings > Local Users.
The Local Users page contains the following fields:
Clicking on this button opens the Add New Local User window
Specifies the name of the user.
Specifies the user's role value. The options are Soc, Helpdesk or Administrator
Specifies the possible actions. The options are Reset Password or Delete.
Add New Local User
To create a new user:
|1.|| Click on Add New Local User.|
|2.||In the window that opens, type the Username. Note the Username syntax rules displayed in the window.|
|3.||Type the Email address.|
The system will display the Username with the tenant domain prefix. The user cannot change the tenant domain, unless there is more than one domain under the tenant; in this case, the user may select the tenant domain.
|4.||Type the New Password and Confirm New Password. Note the Password syntax rules.|
|5.||Select the action to take:|
|t||To create the new user, click on Save. If successful, the user will be created and displayed in the user list.|
|t||To cancel the user creation, click on Cancel. The user is not created and the user list is redisplayed.|
Assign a Permission Level
The customer can assign the user a role:
|n||Soc - cannot view the Local Users screen|
|n||Helpdesk - can view the Local Users screen, but cannot perform any actions|
|n||Administrator - can view the Local Users screen and can perform all actions|
The following table details the permissions assigned to the different roles.
New Local User Initial Login
|1.||The new user sees the following login screen:|
|2.||Select Corporate login or Cloud login.|
|3.||The signin window opens. Type the Username and initial Password.|
|4.||If you, the user, forgot the password:|
|a.||Click on Forgot your password?. The following window opens:|
|b.||Type your Username and click on Reset my password. A message will be sent to you with instructions on how to reset your password.|
|5.||The user is requested to change the password. Type a New Password and Enter New Password Again. Note the password syntax rules. Enter the Given name and Family name. Then click on Send.|
|6.||If the login is successful, a screen similar to the below is displayed:|
Delete a user
A user with Administrator role can delete a user.
|1.|| Click on Delete in the user's row in the Local Users screen. The following confirmation window opens:|
|2.||To delete the user, type delete and click on DELETE. To cancel and return to the Local Users screen, click on CANCEL.|
Reset a user's password
A user with Administrator role can reset a user's password.
|1.||Click on Reset Password in the user's row in the Local Users screen. The following window opens:|
|2.|| Type a New Password and Confirm New Password. Note the password syntax rules. Then click on SAVE to save the new password, or CANCEL to cancel the reset password operation and return to the Local Users screen.|
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